At Aiden Tronic, customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. If you are not completely satisfied with your purchase, our return and refund policy makes the process simple and transparent.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Returns that do not meet these conditions may not be accepted.
How to Request a Return
To start a return, please contact us at [email protected] with your order number and reason for return. Our support team will guide you through the process. Once your request is approved, you will receive instructions for returning the product.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days. Refunds for Cash on Delivery orders will be issued through a bank transfer or store credit, depending on your preference.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery at [email protected] with a clear photo or video of the issue. We will arrange a replacement or refund after verification.
Non-Returnable Items
Certain products, such as personal care items, hygiene-related accessories, or items marked as “Final Sale,” cannot be returned or refunded for safety and hygiene reasons.
Late or Missing Refunds
If you haven’t received your refund within the stated time frame, please check with your bank first. If the issue persists, contact us at [email protected], and we’ll be happy to assist you further.